Privacy Policy

When you get in touch for a spray foam removal quote or booking, we collect your name, phone number, email address, and the address where the work will take place. We also collect details about your property and the spray foam issue so we can give you an accurate price and plan the removal.

If you use our website, we collect basic technical information such as your IP address, browser type, and the pages you visit. We use cookies and similar tools to make the site work properly and to understand how people find us. We do not collect payment details through the website - any payments are handled separately by secure methods.

We use your information to respond to your enquiry, provide a quote, schedule your spray foam removal, and carry out the work. We also use it to keep you updated about your job, send invoices, and follow up after completion to make sure you're happy.

With your consent, we may send you occasional updates about our services or special offers. You can opt out at any time. We also use website data to improve our site, fix problems, and understand which pages are most useful to visitors.

Our website uses cookies - small text files stored on your device - to help the site function and to remember your preferences. Some cookies are essential for the site to work, while others help us analyse traffic and improve your experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not work as well. We do not use cookies to collect sensitive personal information without your knowledge.

We use trusted third-party tools like Google Analytics to understand how people use our website. These tools collect anonymous data such as page views, time on site, and general location. This helps us make the site better for you.

We may also use third-party services for scheduling, invoicing, or customer communications. These providers only access your information to perform specific tasks on our behalf and are required to keep it confidential.

We do not sell, rent, or trade your personal information. We only share it with trusted partners who help us run our business - such as payment processors, scheduling software, or subcontractors - and only when necessary to complete your job.

We may disclose your information if required by law, to enforce our legal rights, or to protect the safety of our team, customers, or others. In the unlikely event of a business sale or merger, your information may be transferred as part of that transaction, but we'll let you know.

We keep your personal information only as long as needed for the purposes described in this policy. For completed jobs, we typically retain records for up to 6 years to meet tax, accounting, and legal requirements.

If you have an account or receive marketing emails, we keep your details until you ask us to remove them or until they are no longer needed. After that, we securely delete or anonymise your information.

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.

While we work hard to keep your data safe, no method of transmission over the internet is 100% secure. If you have any concerns, please contact us and we'll do our best to help.

You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also object to certain processing or ask us to restrict how we use your data.

If you've given us consent to use your information for marketing, you can withdraw that consent at any time. To exercise any of these rights, just contact us using the details below. We'll respond within a reasonable timeframe and in line with UK data protection law.

Our services are meant for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their details, please contact us so we can remove it.

If we become aware that we have collected information from a child without parental consent, we will delete it as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to check back occasionally so you're always aware of how we protect your information. If we make significant changes, we'll make it clear on our website.